GENERAL CONDITIONS OF SALE AND SHIPPING
- General Sales Terms / Contract
These Terms and Conditions apply to product sales by the SCEA THOMAS HILLS ET FAMILLE (Domaine La Lauzeta) (“the Seller”) as a result of orders via Internet or telephone. They are automatically made available to the purchaser on the Home page of the domainelalauzeta.com website.
The purchaser has the option to click on “Terms & Conditions” to see the terms and conditions of purchase prior to purchase or at any time.
In placing an order the purchaser shall be bound by these Terms to the exclusion of any other documents such as prospectuses and catalogues which may have been published by the seller and which are over-ridden by these Terms.
The fact that the Seller may not exercise their right to enforce these conditions cannot be interpreted as a renunciation of their right to exercise one or all of them at anytime in the future.
Our offers are reserved exclusively for private clients, and do not apply to professional re-sellers.
The Seller undertakes to honour the prices displayed on the Website subject to stock being available.
Prices are displayed in Euros (€). They include all Taxes, but not transport costs, unless with prior agreement (as with orders over transport for all orders over 300 Euros), and are subject to product availability.
Products delivered in Metropolitan France and Corsica: prices include French TVA and duty.
Where delivered elsewhere in the European Community, the prices include French TVA and duty but do not take into account excise duty or other taxes that may be in force in certain countries and which may be claimed from the purchaser when delivered.
- Transport & Delivery Charges
Basis of calculating delivery charges in Metropolitan France:
Transport and delivery charges vary according to quantity and destination. However, we cover the cost of transport for all orders over 300 Euros in France, and other territories included in the shipping list to a single address, with the exception of promotional offers.
- Type of Transport
By registered Colissimo post or other transporter.
The transporter will deliver to the address indicated by the client at the time of ordering (or to a nearby address notified to the transporter in case of the client’s absence).
Delivery times are normally 10 – 15 days in France, in exceptional cases 3 – 4 weeks.
Should you have special date requirements, please let us know the last date by which your wines must reach you. If we cannot meet a deadline we will contact you before despatch.
For deliveries to Corsica, we reserve the right to refuse your order or to charge extra depending on your order. You may then accept the surcharge which will have been notified (the wine will be despatched once the surcharge has been received) or you may cancel the order (in which case all sums received from you will be totally refunded). Delivery times to Corsica are longer than for the rest of France.
For other destinations, please contact our client service contacts at the address below.
The cost of ordered goods is due in full to the SCEA THOMAS HILLS ET FAMILLE (Domaine La Lauzeta) as soon as you have issued your order on the website by one of the following methods.
Methods of payment
i. Internet: secure payment by credit card. Please note that we only accept CB, VISA or MASTERCARD.
ii. Post: payment in Euros on a French bank cheque:
a. On the page “Payment” click on method of payment by cheque
b. Make your cheque out to “SCEA THOMAS HILLS ET FAMILLE ” and send it to our registered office: Domaine La Lauzeta, 1 rue du Pont, 34490 Saint Nazaire de Ladarez, France
c. Print off the page “Order Confirmation”, and include it with your payment.
iii. Bank transfer
a. On the “Payment” page choose the method pay by bank transfer.
b. Instruct your bank to transfer the total amount of your order in Euros (€) to our bank account as follows:
Bank: Credit Agricole du Languedoc
Account: S.C.E.A. Thomas Hills et Famille
IBAN: FR76 1350 6100 0085 1113 6697 276
- Transport & Responsibility
Delivery is at your own risk. We recommend that you check the package contents at the time of delivery and take steps to report any problems as follows:
On the delivery note supplied by the transporter
In all cases please advise SCEA THOMAS HILLS ET FAMILLE within three (3) days of receipt.
Should there have been breakages or theft during the preparation of the order or transport, the Seller will either arrange to re-deliver the goods or reimburse you for the sum paid at the time of ordering.
- Product Return
In accordance with article L. 121-16 of the Code de la Consommation, you have the right to return goods for exchange or reimbursement to our company’s registered office detailed in para 1 above. This is at your cost and must be within 14 (fourteen) days of receipt of goods (Law Hammon du 13 juin 2014), which must be in good condition, in their original packaging and accompanied by the original invoice.
Accepting return transport costs. The SCEA THOMAS HILLS ET FAMILLE will only accept costs of return transport (at the current published rates) if one of the two following conditions is met:
The goods delivered are not what you ordered or you have notified the transporter of any problem. If one of these is the case, please contact us at the address below.
- Client service contact
If you need to check on your order (details of preparation, dispatch etc), our client service contact is at your disposal to answer any queries.
Service clients SCEA THOMAS HILLS ET FAMILLE
1 rue du Pont, 34490, Saint Nazaire de Ladarez, France
Phone: +33 (0)4 67 38 18 84
- Legal Information
Trading name: SCEA Thomas Hills et Famille
Registered office: 1 rue du Pont, 34490, Saint Nazaire de Ladarez, France
N° telephone: +33 (0)4 6738 1884
N° SIRET: 812 018 497 00014
N° SIREN: 812 018 497 (R.C.S. Béziers)
N° VAT: FR25 812 018 497
- Alteration, Suspension & Cancellation
The SCEA THOMAS HILLS ET FAMILLE has the right, at its total discretion and at any time, to add, delete or modify all or part of the services included on its Website, and to suspend temporarily or cancel the current license at any time. You are advised to refer to these details regularly and to abide by them absolutely.
- Limits of Responsibility
The SCEA THOMAS HILLS ET FAMILLE has devoted great care and attention to the content and technical aspects of this site. The Company undertakes to do all possible to up-date and ensure the accuracy of all information contained on the site and reserves the right to modify the content at any time. In this connection all details and visual images are for information only and can in no way constitute a contractual document challengeable in law.
The SCEA THOMAS HILLS ET FAMILLE cannot be held responsible for any direct or indirect damage – whatever the cause, origin, type or consequences – resulting from access to the site, its use or any problem met whilst accessing it, nor to any damage caused to the material of the user.
- Intellectual Property
The site in its entirety, together with all individual elements contained within it, are protected under French and International law as to copyright and intellectual property. No commercial exploitation, reproduction, use, adaptation, alteration, incorporation, translation, commercialisation, in part or in whole of the content of this site can be made without the prior authorisation and approval of the SCEA THOMAS HILLS ET FAMILLE.
Any breach of the law of intellectual property and/or industrial rights is an offence punishable by imprisonment and a fine.
- Protection of Minors
In accordance with Article L. 3342-1 of the Code de la Santé Publique (Public Health) which forbids the sale of alcohol to minors of eighteen (18) or below, by completing the order form you are declaring that you are over 18 (eighteen) years old on the order date.
- Data Protection
The SCEA THOMAS HILLS ET FAMILLE is meticulous in applying the Law 78-17 of 6 January 1978 which covers “information technology, files and freedom” as well as abiding by the professional ethics which flow from it and relate to any personal details you may be asked to supply us with in connection with any order passed via our Internet site. Any personal details are protected, declared to the CNIL (Commission Nationale de l’Informatique et des Libertés) and available exclusively to our relevant staff. You have the right of access to your details, as well as to modify, correct or delete any personal information. You may exercise this right by writing to: SCEA Thomas Hills et Famille, 1 rue du Pont, 34490, Saint Nazaire de Ladarez, France.